We’ve welcomed our first internal team hire this week with Max Henderson joining as Client Operations Manager.
Max joins with eight years of account management experience, the last four and a half spent specialising in digital marketing at Evolved Search as Account Manager and then Client Success Manager at Nottingham-based agency Impression. Across these roles he has led accounts for a range of national and international e-commerce retailers, including Queensmith Jewellers, Dino Decking, and Ruffwear.
The appointment marks a milestone for our agency as we build out the internal team beyond the two directors, following a period of sustained growth that has seen annual turnover rise 130% heading into the final quarter of our first full financial year.
Tom Etherington, our founder, said:
“Bringing in Max as our first internal hire is a really important point in our growth. We needed someone who understood how we’re trying to do things differently and could hold the same standard of client relationship and project management that we’ve built the agency on so far. Max’s approach and track record made that a very easy decision.”
Max will help to oversee delivery across the client base, sitting at the centre of the agency to connect client requirements, project timelines and the specialists carrying out the work.
Max added:
“It’s a really exciting time to join the business and what’s stood out to me most is how deliberately everything has been built around getting clients real results and outcomes, not just measuring output. It’s exactly the kind of role I could have wanted and I’m looking forward to being the person clients can rely on to make things happen.”
Further hires focused on e-commerce marketing strategy and senior roles to lead specific services are planned over the next 12 months.
Welcome to the team, Max, we can’t wait to see what you do!
